Terms and conditions

We know it's a lot, but it's important


Look, we hate to do this, but it’s really important that you’re made aware of all this! Any questions, just ask us at hello@behopi.com


This website is operated by Hopi Limited,Throughout the site, the terms “we”, “us” and “our” refer to Hopi, Inc..Hopi Limited. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


No Medical or Healthcare Advice

Hopi is not a healthcare provider and does not render medical advice or services. By using the Services, you acknowledge and agree that the information on our Website or otherwise provided to you is for informational purposes only and should never be used as a substitute for the advice provided by your eye care professional or any other medical or healthcare professional. You should instead always consult your eye care professional or other medical professional before making any medical decisions. The communications between our employees or agents and you, whether on the Website or through emails or other direct forms of communication, do not create a medical professional−patient relationship in any respect.

Upon your request, we might refer you to eye care professionals in your area who can fit you for Hopi lenses. These eye care professionals are not our employees or contractors and Hopi is not a healthcare provider. As any relationship between you and any eye care professional you visit is completely independent of Hopi, you acknowledge that Hopi is not liable for any loss or claim that you may have against any such eye care professional. You are responsible for the costs of visiting any eye care professional to be fitted and prescribed to Hopi lenses.


Placing an Order

Hopi contact lenses (the "Products") are sold to you in accordance with the Subscription Plan (as defined below) you select when signing up for the Services. Our Website will guide you through the process you need to follow to select a Subscription Plan and before continuing to the checkout page, you acknowledge that by checking out you confirm both that your prescription is up to date and that you agree to these Terms and Conditions. Your order will be placed when you click on the "Complete Order" button at the end of the checkout process. Once we've accepted your order and your payment for the order has been processed, we will confirm our acceptance by sending you an email confirmation that your order has been processed (the "Order Confirmation"). Your Order Confirmation will include your order number. Should you need to contact us about your order, please use this order number because it will help us track your order.

Title and risk of loss pass to you upon delivery to the shipping address you specified when you placed the order, provided full payment of all sums due in respect of the product(s), including any delivery charges, has been received.

By placing an order, you confirm that:

(a) you are at least 18 years of age and legally capable of entering into a binding contract;

(b) you have a valid lens prescription for the Products that you wish to order, which has been issued to you by a qualified eye care professional;

(c) the prescription details provided match in all respects with the prescription issued to you by your qualified eye care professional and all other information provided in placing your order is complete and accurate in all respects;

(d) your prescription has not expired (and is not due to expire during the period for which the Products have been ordered) and is not more than 12 months old;

(f) you consent to us contacting your prescribing eye care professional to verify your prescription details or obtain a duplicate copy of your prescription;

(g) the Products in your order are for your own use only;

(h) you are not registered as blind or partially sighted;

(i) you will use the Products strictly in accordance with the information and instructions provided with the Product and any advice provided by your eye care professional;

(j) you will discuss any queries relating to your prescription or your use of the Products with your prescribing eye care professional and will attend aftercare appointments as directed by your eye care professional;

(k) you will renew your prescription in strict accordance with your eye care professional's instructions and will inform us immediately of any changes to your prescription details or any other information that you have provided to us; and

(l) you are not ordering a quantity of contact lenses that will exceed the expiry date of your contact lens specification.

You may check and correct any input any errors up until the point at which you submit your order to us by clicking the "Place My Order" button on the checkout page. If you wish to amend your order after the placement of your order, please contact us by email as soon as possible. We will amend your order where possible but reserve the right not to accept the amendment at our discretion. If we do not accept the amendment, you may cancel the contract if you wish in accordance with the cancellation terms below. Any amendment to an order will only be binding once accepted by us in writing.

Our Products are for your personal, non-commercial use, and may not be resold, redistributed, exported, or used for any other commercial purpose. The reselling of Products purchased on the Website is strictly prohibited.


Subscription Plans, Pricing & Payments


Subscription Plans

Hopi is a subscription service. Therefore, when you buy our Products you enter into a monthly, quarterly or annual subscription plan (each, a "Subscription Plan") with us as elected by you in the checkout process.

You will be charged every 28 days if you are subscribed to a monthly plan, every 54 days if you are subscribed to a quarterly plan.  By providing your payment details you agree to these ongoing charges using such payment details. If you do not want to be billed these recurring charges, you must cancel your subscription through your Account on the Website.


Pricing and Availability

The price of the Subscription Plan is as quoted on the Website from time to time. Prices include VAT at the prevailing rate and delivery costs. We may change the advertise price on our Website at any time, but any such change will not affect orders that have already been accepted. We will notify you in advance of any change that may affect your future orders.

We try to ensure that all the prices shown on the Website are accurate, however sometimes errors do occur. Where a Product's correct price is lower than that paid, we will refund the difference to you, and despatch your order in the usual way. If the correct price is higher, we may contact you for further instructions before we accept your order.

If a Product you have ordered is not in stock, you will receive an email notifying you when the product will be available and you will have the option to wait until the Product is back in stock or cancel your order.


Payments and Billing Accounts

You can pay for Products using a valid debit card or credit card. We accept the following cards: VISA, MasterCard, and American Express.

We use a third-party payment processor (the "Payment Processor") to bill you through a payment account linked to your Hopi account for the Services (the "Billing Account"). The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms and Conditions. We are not responsible for errors by the Payment Processor. By providing details of a credit or debit card you confirm that you are authorised to use that payment method and you authorise us, through the Payment Processor, to charge your payment method for the total amount of your order.

Your non-termination or continued use of our Services reaffirms that we are authorized to bill your credit card or debit card in advance on a periodic basis, in accordance with the Subscription Plan you select, until you terminate the relevant Subscription Plan. You further agree to pay any charges so incurred, including but not limited to, any charges due at the time of termination for any Products ordered and shipped prior to cancellation but not returned to us in accordance with our return policy set out below.

You must provide current, complete and accurate information for your Billing Account. You must promptly update all information to keep your Billing Account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us if your card on file is canceled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your user name or password. Changes to such information can be made directly in your account profile. If you fail to provide any of the foregoing information, you agree that we may continue charging you for any use of the Services under your Billing Account unless you have terminated your Services as set forth above.



We will use our reasonable endeavours to deliver the Products to you at the estimated delivery time set out in the Order Confirmation unless you subsequently change this frequency through your account profile on the Website. However, we cannot always guarantee that we will do so where delivery is delayed due to factors beyond our reasonable control. If that is the case we will try to contact you as soon as we are able to in order to rearrange delivery.

We will deliver your Products to the address provided by you in your order. Please check to confirm that the delivery address you have provided is correct. If your delivery address contains errors, we may not be able to provide you with the Products or our provision of the Products you order may be delayed.

Delivery charges

All recurring charges in respect of your Subscription Plan include delivery charges.

We reserve the right to charge you a reasonable additional amount if you are not available to accept the delivery and it is necessary to re-deliver your Products.



To cancel your Subscription Plan, you must do so by emailing us at hello@behopi.com. It is your responsibility to cancel your Subscription Plan prior to the next renewal date under your Subscription Plan, and we are not responsible for cancellation requests that are made and not addressed by customer service in advance of your next renewal date. If you terminate your Subscription Plan, your subscription will not be renewed after your then-current subscription term expires.


Due to the nature of the product (medicinal device) we unfortunately cannot accept returns or offer a refund for hygienic reasons


Modifications to the Services & Price

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service


Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. 

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.



You agree to indemnify, defend and hold harmless Hopi Limited, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Governing Law

All issues related to your use of this Service and these Terms of Service shall be governed by the laws of the United Kingdom. Any legal action or proceeding relating to or arising from your access to or use of this Service shall be instituted in a court of competent jurisdiction in the United Kingdom, and you agree to this selection of venue and to submit to the jurisdiction of such courts. 


Contact Information

Questions about the Terms of Service should be sent to us at hello@behopi.com