FAQ's

Everything you need to know about Hopi

Subscriptions

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How does my subscription work?

If you are a new customer, your first shipment consists of 60 Hopi lenses. After that, you'll receive deliveries of 60 lenses every 28 days, for AED 200. Your card will be charged each time your lenses are shipped, and you can cancel at any time, up until we charge your card and ship your lenses.

I don't wear contact lenses everyday.
Can I get shipments less frequently?

Definitely. After you set up your subscription, you may change how frequently you receive shipments. Just email us at subscriptions@behopi.com

What is your return policy?

Hopi doesn't accept returns, but please don't let that stop you from getting in touch about any issue with your order! (Particularly if we made a mistake, which we work hard to avoid, but can happen every now and again.) Reach out by email and we'll be more than happy to figure out a solution right away. :-)

May I cancel my subscription?

Yes absolutely, you're in control. Just drop us an email at subscriptions@behopi.com & we can make sure your subscription is cancelled.

Shipping & Payments

Are you still shipping during the COVID pandemic?

We're operating as usual and alongside our delivery partners at Aramex, we are doing all we can to maintain the highest possible standards and ensuring deliveries are made in a timely manner. We are working round the clock to ensure you can still get your lenses..

How long does it take to deliver?

All shipments are sent by Aramex and we aim to deliver within 3-5 business days. You'll receive your tracking number when your order has been shipped. However, Aramex are under immense pressure due to COVID 19 and there may be a delay on deliveries.

What is the cost of shipping?

Shipping on all orders is free!.

Your lenses

Where are your lenses made?

Our lenses are made by Pegavision, who are based in Taiwan.

What are your lenses made from?

Our lenses are made up of 58% water content and 42% Etafilicon A.

What power ranges do you offer?

We offer +2.00 to -12.00.

What is the base curve and diameter of your lenses?

Hopi lenses have a base curve of 8.5mm and a diameter of 14.2mm, which is suitable for many contact lens wearers.